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Modernization: from dreaded word to strategic enabler

By Charles Araujo. This article was originally published by Intellyx.

I remember the dreaded words ringing through the house, “Charlie, it’s time to clean your room.”

I pretended I didn’t hear, but inevitably and begrudgingly I stopped what I was doing and began the chore.

Once I was done, however, my mom explained that with my room clean we could now begin the process of transforming it from a child’s bedroom into the teenage haven I had been begging for incessantly.

Getting everything tidied up, it turned out, was the prerequisite to the transformation I so desperately wanted.

Much like “clean your room,” the term modernization has long been a dreaded word in the world of IT.

Uttering it causes involuntary shudders up the spines of IT leaders as they imagine all of the hard work, pain, and suffering to come — with almost no upside at the end of this particularly arduous road.

More importantly, the thinking has gone, while modernization is necessary, investing in it will take precious resources away from more progressive and business-critical initiatives.

So modernization efforts have been left for another day. But it is long past time for this pattern to change.

New advances in both technology and methodologies are transforming modernization from a chore into a strategic enabler — one that may now be the essential component of successful transformations in the digital era.

The problem with modernization

The trepidation surrounding modernization efforts has been well-warranted.

So-called legacy environments — the targets of modernization — are often Byzantine structures that organizations have built layer-by-layer, over the years. Each successive layer has made these systems more complex, more rigid, and almost impossible to change.

As a result, these legacy architectures have become frozen-in-time even as organizations rush to adopt modern technologies in other parts of the technology stack.

With support costs continuing to rise, organizations are recognizing that many of these legacy systems are increasingly becoming liabilities. Still, organizations have seen the pathway to modernization as daunting as they have associated it with the need to completely rewrite and rearchitect these complex and intertwined environments.

These perceived complexities, which have inhibited modernization efforts, however, are now having an even more significant effect. Organizations realize that they must connect their new, modern environments to the legacy systems responsible for core business processes to deliver the sort of end-to-end experiences that customers, partners, and employees demand.

The lack of modernization has now become a roadblock to the business transformations that are vital to an organization’s future.

This situation has left enterprises between the proverbial rock and a hard place. But perhaps modernization doesn’t need to be so difficult after all.

Three shifts that transform modernization

As the need to modernize has become a strategic imperative, both enterprises and tech companies have been exploring ways to overcome its historical challenges.

Those organizations that are finding success with their modernization efforts have discovered that the answer lies in three shifts at the intersection of new technologies and new modernization approaches.

Shift #1: from linear to iteration

First, progressive leaders have realized that they had to stop looking at modernization as a linear, one-dimensional process and, instead, see it as an iterative, modernization lifecycle.

This approach recognizes that modernization demands are themselves continually changing and that modernization is a continual effort that organizations must treat as such.

Shift #2: the move to model-driven

Second, they realized that it was a misconception that was holding them back. They believed that they could only modernize by re-platforming (attempting to transition an existing codebase to a new platform) or via Herculean “rip and replace” efforts in which they completely rewrote an application using modern code and architectures.

They have found greater success, however, with a model-driven approach in which they replicate application functionality, but do so using a combination of a refactored codebase and architectural transformation on modern platforms.

Shift #3: analysis & automation required

Finally, they realized that achieving this type of transformation demands codebase and workflow analysis to deconstruct and manage the modernization effort properly — and that this type of detailed analysis required automation. To achieve this third shift, organizations needed new technologies that would complete this analysis, do automated code conversion, and perform the architectural transformation in a holistic manner.

By making these three shifts, these leading organizations have been able to transform their entire approach to modernization.

The Intellyx take: from roadblock to strategic capability

For most of IT’s existence, modernization has been a nuisance. It has been something that enterprise leaders knew they should do, but which was also a burdensome chore that they would put off if at all possible.

More recently, however, the lack of modernization has become a strategic roadblock.

These rigid and challenging-to-change legacy environments are now inhibiting organizations’ ability to create the type of end-to-end experiences their customers demand.

Bringing a fresh perspective and approach to the modernization challenge, however, is enabling leading organizations to transform their modernization efforts from a roadblock to a strategic enabler.

Those organizations that can modernize their legacy environments most rapidly and effectively, in fact, are realizing a strategic advantage over their competitors that are unable to do so.

This competitive potential is why these leading organizations are turning to companies, such as Synchrony Systems, to give them the tools they need to modernize while sidestepping many of the historical challenges that kept them tied to the past.

The need to modernize legacy systems will only grow in importance as organizations drive forward with their transformational efforts. Those that get modernization right and turn it into a strategic enabler will be the ones that win in the Digital Era.

About the author

Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise, and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. He is a Principal Analyst with Intellyx, the first and only industry analyst firm focused on agile digital transformation. He has authored three books and published over 100 articles. He has been a regular contributor to both InformationWeek and CIO Insight Magazine and has been quoted or published in magazines, blogs, and websites including Time, CIO, CIO & Leader, IT Business Edge, TechRepublic, Computerworld, USA Today, and Forbes.

 

 


Copyright © Intellyx LLC. Synchrony Systems is an Intellyx customer. Intellyx retains final editorial control of this article.

True cost of tech debt in legacy apps

Tech debt usually carries a negative connotation. While it may sound like something to be ashamed of, in truth, every enterprise operates with some degree of tech debt. It’s really an indicator of success—you’ve grown so much, over such a long time that your technology could not keep up. Millions of lines of existing computing code undergird most enterprise operations, and sooner or later, “all code is technical debt.”

So tech debt is not inherently “bad” but it can certainly prevent enterprise businesses from achieving the agility required to maintain relevance in our evolving digital economy. As proprietary legacy systems continue to age, the modern technology stack is advancing at increasing speed. Newer platforms offer greater interoperability and help organizations leverage the full value of their business data through analytics and AI.

Technology-driven competitive pressures are building

Traditionally conservative industries, such as financial services and insurance, tend to carry a higher tech debt load. Banks and insurers rightly wish to avoid any mistakes with software systems that underpin their customers’ financial security.

Mission-critical systems are often architected on legacy platforms with proprietary codebases that expanded over multiple decades, making them difficult to replace or update. Eliminating tech debt comes with fear of significant business disruption. However, executives do recognize that customers demand a better customer experience from brands. Today, 96% of insurers believe digital ecosystems are making an impact on the industry.

Customers expect to be able to personalize the services they need. They crave a fully digital experience with 24/7/365 access to accounts, quotes, and information, as well as multiple channels of customer support. Enterprises need to employ digital, mobile, cloud, and IoT technologies to drive new value for customers. Laggards risk being outmaneuvered by innovative fintech and insurtech businesses using advanced technologies to differentiate themselves. Here are a few examples:

Legacy platforms can only be pushed so far

Many legacy platforms simply can’t support the types of new services that banks and insurers want to offer customers nor the new tools to empower employees.  To fully leverage the value of big data and utilize advanced technologies, enterprises need a modern tech stack.

Unfortunately, many continue to try to bolt new technologies onto outdated platforms, with limited success. After studying the state of digital transformation in the banking and insurance sector, Forrester analysts concluded that innovations were largely being built on top of outdated technology and that risk-averse cultures slowed digital transformation and got in the way of efforts to learn how to monetize data and offer greater value to customers.

When surveyed by Capita and Citrix last year, 56% of CIOs admitted that legacy applications are delaying digital transformation for the entire organization, and 84% said an inability to roll out new services is affecting business competitiveness. When asked why enterprises don’t rid their legacy applications of tech debt, CIOs cited:  The cost of re-architecting or transforming applications (68%), user disruption (43%), and lack of in-house skills (36%).

Executives may lack visibility into the true cost imposed on their organizations by tech debt in their legacy systems. Let’s look at how to quantify tech debt in dollars and cents, and then look at the bigger picture of business risk.

Assessing your tech debt: the math

When deciding when or if it is the right time to pay off tech debt, most organizations assess it in terms of the dollars required. Kelly Sutton described the math behind paying off tech debt. To quantify how much debt is currently carried by the organization, it is necessary to calculate the principal and interest:

  • The investment required to pay off the debt (programmer hours or contractor developers) can be thought of as the principal.
  • The cost of continuing business-as-usual by using engineering resources to bridge the debt on existing platforms can be thought of as the interest. This can be measured in terms of the number of incidents to resolve or the person-hours required.

With this way of quantifying the cost of tech debt, enterprises can compare the ongoing cost of the tech debt versus the one-time cost to fix it. This provides a framework for decision-making about which debts are worth paying off and how IT projects should be prioritized. But this assessment only captures the short-term (near current) condition of your tech debt. For a longer-term assessment, we have to expand the thought process to include the softer costs.

Calculating the true cost of tech debt: opportunities lost

Once you can perform the math of tech debt today, it’s time to think in bigger terms. After all, tech debt is not solely based on the cost of hampered organizational productivity today. The much larger cost may be found in how tech debt will constrain your business in the future.

To calculate the true cost of tech debt, we need to think in terms of risk. What current business opportunities could be jeopardized or even lost in the future due to excess tech debt? Consider these questions:

  1. Will tech debt prevent your product teams from delivering new features, products, or services that customers demand?
  2. Does tech debt obstruct your organization’s ability to work effectively and efficiently? For example, is your organization able to collect and visualize data, in real-time, from every global location for complete enterprise visibility?
  3. Is tech debt limiting workforce recruiting and retention? For example, does a lack of support for cloud platforms prevent hiring remote employees? Does a convoluted codebase make it difficult to attract top IT developers?
  4. Are there opportunities to partner with (or acquire) promising fintech or insurtech startups that cannot be explored because technology stacks are too disparate?
  5. Is the organization already losing customers due to a stale/outdated customer experience? How quickly might that accelerate as new competitors arrive?
  6. How might tech debt prevent full monetization of enterprise data?

In the larger competitive landscape, what does your organization stand to lose in both the near- and long-term? The long-term is more difficult to predict, because you do not yet know all of the opportunities that will arise in the future, given the rapid pace of technological change. But bank on this: If tech debt is already slowing your organization, or forcing you to pivot away from new opportunities, the “rising inflation on technical debt” will only compound the problem with time. Characterize the full risk profile of tech debt now, so the executive team can gain greater visibility into its true cost for decision-making purposes.

About Synchrony Systems

At Synchrony Systems, we help companies reduce tech debt by transforming legacy, in-house applications to modern technologies while preserving business-critical functionality. With our Modernization Lifecycle Platform, we provide an automated, reliable, and transparent modernization while ensuring 100% functional equivalency with no operational interruptions. And with our continuous upgrades, your in-house applications will never fall behind again.

 

Modernize applications while preserving business-critical functionality

Modernize applications while preserving business-critical functionality

Success in today’s marketplace is largely determined by the speed and efficiency with which technology drives digital engagement.

The more current your business is with the latest technology, the more competitive it is.

But as your in-house applications age, the more out of date with technology they become.

This ever-growing technology gap prevents your business from staying competitive and responsive to its customers.

Fortunately, many top companies have discovered a new approach to modernizing their applications to the latest technologies while preserving business-critical functionality.

Synchrony Systems’ Modernization Lifecycle Platform (MLP) delivers this new solution in a fast, secure, and affordable way.

Only MLP integrates knowledge, process, and tools to rapidly modernize your in-house applications.

With MLP, your business is not only able to close the technology gap, it will never fall behind again.

Technology constantly reinvents itself. With modern applications, your company is ready to thrive in the competitive marketplace.

Is aging technology holding back your business? Contact us today for an initial assessment.

FinovateFall 2019: financial services modernization urgency

FinovateFall in September is always one of the most highly anticipated shows for the FinTech industry. With over 1,600 key influencers, 60+ live demos, and 120+ expert speakers, it’s four intense days of networking, learning, and strategizing for the future.

While this year’s major themes centered around big data, analytics, AI, customer experience (CX), and digital transformation, an underlying buzz said change is in the air. The anticipated change isn’t just about the new tech, which is always exciting, but the shrinking generational digital divide. We are entering unprecedented times where the largest wealth transfer in history will start taking place, and the younger generation is beyond just digitally tuned-in—they don’t know any other way of life.

After reflecting on the show, we’ve distilled what we learned to these four takeaways:

1. Disruption is real and is happening.

We’ve been hearing for some time that the financial services space will be disrupted by the digital economy, but now that time truly seems to be here. Digital-only banks such as Ally are gaining market share, big tech giants like Amazon and Apple have launched digital financial service offerings, and traditional financial institutions such as US Bank are going beyond simple digital strategies to develop highly-personalized, smart mobile banking applications.

“When it comes to financial systems, there are a variety of major threats to the status quo,” wrote Greg Palmer, Vice President of Finovate and Master of Ceremonies for FinovateFall 2019 in his recent blog. “But an alarming number of FIs [financial institutions] are falling into the same trap…they aren’t making the ‘responsible’ or ‘grown up’ decisions right now that will make their lives easier in the future. Instead, they are waiting for the next big shock to force them to.”

The big message from the conference was either innovate and disrupt your financial services company or be disrupted by someone else. Disruption is happening.

2. Company culture can make or break your initiatives.

Although FinovateFall 2019 showcased new tech, many of the session speakers mentioned company culture as a critical factor in transformational initiatives. Cultures must become more agile, innovative, and customer centric to stay competitive. In “Building a Culture of Innovation,” panelists from HSBC, Amazon, and Ondot Systems stressed the role leaders play in a company’s cultural change. It starts at the top with clearly defining and articulating the vision, aligning staff and champions, and proactively managing the process.

They also said to look at examples outside of financial services for inspiration. Companies in other industries have built centers of excellence and innovation labs to help foster creativity, and these lessons can be applied to financial services. If customers are having simple, impactful digital experience with non-financial services industries, they will expect the same from their banking and insurance institutions. Panelists warned not to outright mimic the competition or other industries, however. Take the time to understand what your company’s end customers are seeking, and what makes sense for your company’s team and your company’s brand. Your culture can be a competitive differentiator and driver of transformation.

3. New technology is an enabler of, not a substitute for, sound strategy.

It’s easy to get caught up in the latest and greatest technology as the solution to digital transformation and digital customer experience. But technology is only an enabler of a sound strategy and a thorough understanding of what your current and future customers want and need from your institution.

In the session “Delivering the Next Generation in Customized Customer Experience,” executives from Bank of America, Citi, and Northwestern Mutual discussed the importance of investing in digital experiences that are personalized to the varying needs of customers spanning generations. They recommend mirroring the digital experiences with which customers are already familiar and integrating services into those channels that customers are already using. They also reminded us not to discount the influence of Millennials, as they are promoting change and increasing adoption of digital experiences within older generations.

4. Turn legacy systems from roadblocks to facilitators of innovation

For large, well-established, and decades-old brands, legacy technology is just a fact of life. A few sessions addressed using APIs to extract data from legacy systems to power analytics, dashboards, reports, and even new services. While these API transformation programs can potentially unlock some of the value of the legacy systems, the sessions also included discussions about modernizing legacy systems as part of your overall technology strategy.

The reality is that systems built on aged or legacy technology can be vulnerable to cyberattacks. (Just ask Equifax.) Yet some of these in-house applications still operate core business operations. Rather than bolting on net new technology, develop a plan to modernize these critical legacy applications to help enable the digital experiences that consumers want while reducing security risks.

Thanks to @finovate for a fantastic show. See you next year!

About Synchrony Systems

At Synchrony Systems, we help financial services companies transform legacy, in-house applications to modern technologies while preserving business-critical functionality. Using the world’s only Modernization Lifecycle Platform, Synchrony Systems provides an automated, reliable, and transparent modernization while ensuring 100% functional equivalency with no operational interruptions. And with our continuous upgrades, your in-house applications will never fall behind again.

What are legacy applications? Definition & guide

Our business is the modernization of legacy applications, and we talk about it a lot. Recently, Kathy Bazinet, an IBM Software Technical Sales leader, reached out to us on Twitter and asked:

“I would be really interested in your definition of “legacy applications”. Are you referring to monolithic Java or to COBOL or even something else?”

We thought this was a great question and wanted to share our definition with a broader audience.

How we define legacy applications

You can have a monolithic application written in a modern programming language or environment. Adjectives like “monolithic” or “fat-client” describes how the application is architected. You could argue whether or not a monolithic architecture makes an application legacy.

To us, an application becomes a legacy when what is under the application “layer” — be it a software library or framework, a programming language, or a database — goes out of style or worse, is no longer supported.

Today applications can experience such fate rather quickly. For example, Angular/JS is a modern-day SPA framework from Google that is quite popular. But that technology is now obsolete and has been replaced by another version of that framework renamed to Angular (dropping the JS part). While similar in name, applications are developed quite differently with it. So, a “modern-day” web application developed using Angular/JS is now considered a legacy application.

You can consider a programming language such as PHP to be a legacy web development language as well. Any web applications built with PHP are arguable legacy. Therefore, it’s not only monolithic mainframe or fat-client desktop applications that are legacy. Anytime a software environment or language is no longer supported by its vendor or loses its following, all applications built with it turn into legacy.

Tech debt, therefore, is literally the “drag” that antiquated software platform imparts on its host applications. To modernize these applications, you must first modernize their underlying software platform on top of which they were developed. Once an application is on the modern platform, you are ready to modernize its architecture.

Do you have a modernization question for our team? Shoot us a quick message and we’ll get back in touch with you.

Thanks again to Kathy for the question and the opportunity to share our point of view!

Synchrony Systems named SIIA Business technology Product CODiE Award finalist for best emerging technology

Modernization Lifecycle Platform (MLP) earns prestigious industry recognition

Greenwich, CT (May 6, 2019) Synchrony Systems, a leader in legacy application modernizations, today announced that MLP was named a 2019 SIIA CODiE Awards finalist in the Best Emerging Technology category. Finalists represent the best products, technologies, and services in software, information and business technology.

 

MLP is a scaleable, cloud-based platform for managing and executing end-to-end migrations and modernizations of legacy IT applications to modern software architectures and platforms. It enables automated code conversion, transformation, remediation and upgrades of millions of lines of code in minutes, ensuring consistent, reliable, and repeatable results. With MLP, upgrading and modernizing legacy applications is no longer disruptive to the business. There are no code freezes of ongoing development since MLP enables parallel upgrades and modernization to run concurrently and continuously with development.

 

The SIIA CODiE Awards are the premier awards for the software and information industries and have been recognizing product excellence for over 30 years. The awards offer 76 categories that are organized by industry focus of education technology and business technology. MLP was honored as one of 137 finalists across the 44 business technology categories.

 

“The 2019 CODiE Award finalists are some of the most innovative, high-impact products in the market. We are thrilled to place a spotlight on these innovations and the power they have to transform the future of how we do business.” said Jeff Joseph, President of SIIA.

 

“We are excited that MLP is a finalist in the Best Emerging Technology category,” said Slavik Zorin, Founder and CEO of Synchrony Systems. “Battling technical debt is a large challenge for IT departments across all industries and will only continue to grow as today’s leading-edge technology is tomorrow’s legacy. MLP provides a technology-agnostic, systematic approach and a uniform process for migrating and upgrading mission-critical proprietary business applications while maintaining 100% functional equivalence and without disrupting the day-to-day business operations. It’s an honor to be recognized by the CODiE judges for our vision and accomplishments thus far.”

 

The SIIA CODiE Awards are the industry’s only peer-recognized awards program. Business technology leaders including senior executives, analysts, media, consultants and investors evaluate assigned products during the first-round review which determines the finalists. SIIA members then vote on the finalist products and the scores from both rounds are tabulated to select the winners. Winners will be announced during the Business Technology & Company CODiE Award Winner Announcement Party immediately following TechConText, June 12 in San Francisco.

 

Details about each finalist are listed at http://www.siia.net/codie/2019-Finalists

 

About the SIIA CODiE™ Awards

The SIIA CODiE Awards is the only peer-reviewed program to showcase business and education technology’s finest products and services. Since 1986, thousands of products, services and solutions have been recognized for achieving excellence. For more information, visit siia.net/CODiE.

About Synchrony Systems, Inc.

Synchrony Systems has been helping companies modernize their legacy, mission-critical applications for over 20 years. Their extensive experience, deep belief in automation while maintaining agility, and desire to develop a more systematic way to modernize has resulted in the world’s only Modernization Lifecycle Platform (MLP). For more information, visit sync-sys.com/.

Three highlights from DXWorldExpo 2018

Several leaders from Synchrony Systems attended CloudExpo / DXWorldExpo New York on November 12-13, 2018. The two days were packed with 20+ keynotes, 200+ breakout sessions, and 150+ exhibitors sharing the latest in the world of Cloud Computing, DevOps, FinTech, Digital Transformation, and more.

A stat we found sobering but not surprising is that 88% of Fortune 500 companies from a generation ago are now out of business. While there are many factors that can contribute to the fall of a company, we believe an important one is an inability to evolve the business. Companies can be held back by dated business models, irrelevant products or services, and/or aging technology. The world is changing at rates never seen before; to survive, companies must continuously adapt.

While we walked away with many new insights, we would like to share three highlights from sessions at DXWorld that resonated with us.

1) “Digital transformation” has become an umbrella buzzword, but real challenges are beneath the hype.

The term “digital transformation” (DX) is being used by everyone for just about any company initiative that involves technology, the web, eCommerce, software, or even customer experience. While the term has certainly turned into a buzzword with a lot of hype, the transition to a more connected, digital world is real and comes with real challenges.

In his opening keynote, Four Essentials To Become DX Hero Status Now, Jonathan Hoppe, Co-Founder and CTO of Total Uptime Technologies, shared that beyond the hype, digital transformation initiatives are infusing IT budgets with critical investment for technology. This is shifting the IT organization from a cost center/center of efficiency to one that is strategic for revenue growth. CIOs are working with the new reality of cloud, mobile-first, and digital initiatives across all areas of their businesses. What’s more, top IT talent wants to work on DX initiatives or will look for opportunities elsewhere.

Besides the business promises of DX and the pressure from IT talent, technical debt is a major challenge for many CIOs. In-house legacy applications built on antiquated programming languages and platforms can hold the business back from being digitally enabled.

Jonathan said the key to success for DX transformation is to start small. Rather than tackle a large transformational initiative with many potential fail points, he suggested picking ones that have less risk and can give the team early wins to build momentum.

We couldn’t agree more. We often advise IT leaders to investigate modernization solutions that can migrate the application to the desired platform/language with 100% equivalency, rather than re-writing a business-critical application from scratch. This path saves not only money but critical time in our new, fast-paced digital world.

2) Cognitive enterprises are on the horizon, and they require a whole new tech architecture.

IBM Fellow, CTO, and cloud expert Shankar Kalyana gave a compelling presentation on The Path to Hybrid Digital Transformation. He talked about the essential attributes to enable business growth and innovation on the cloud, why existing data sources are so critical to success, and how DevOps and Containers can deliver new services based on cognitive, machine learning, and IoT. He believes that the rise in cloud-enabled exponential technologies is teeing up another era of business architecture change.

To realize the cognitive enterprise, which is the enterprise of the future, he said, businesses must embrace the following key characteristics:

  • AI-infused, cloud-enabled business platforms
  • Automation, self-healing by design
  • Experience-centered design
  • Fit-for-mission skills
  • Product management philosophy
  • Agile DevOps, test-driven experimentation culture
  • Hybrid, multi-cloud operating model and architecture
  • Multi-speed, multi-modal flexibility
  • Everything as a service
  • Glo-Cal reach
  • Containers as a critical technical strategy
  • Agile architecture

However, today’s reality is that a majority of the data (80%) still lives in the enterprise, not in the cloud. What’s more, all CTOs and CIOs deal with legacy systems and technology. The goal is to embrace future technologies while pulling legacy forward, to work together beautifully from an end-consumer/customer experience point. This requires a holistic approach to transformation.

We also see our clients balancing the three objectives shown above: optimizing IT, adding cloud service to existing applications, and building new applications on cloud-native platforms. Our job at Synchrony is to help our clients move in the direction of modern architecture while mitigating risk to business operations.

3) We can learn a lot about business transformation from Amazon

Many different speakers used Amazon as a case study. Perhaps the most comprehensive session was Digital Transformation and Disruption, Amazon Style – What You Can Learn by Chris Kocher, Co-Founder and Managing Director of Grey Heron venture consulting. He offered an interesting insight into the new markets and industries that Amazon is disrupting, many of which thought they were safe but now are in danger of being “Amazoned.”

His session examined how Amazon creates new value with vertical and horizontal integration, Value Creation of new categories, Value Migration into adjacent categories and markets, and why they excel with their Value Delivery System.

He also gave examples of how Amazon “zigs when others zag.” They launched a 70-page printed toy catalog for the 2018 holidays, for example, which is reminiscent of the Sears and Toys “R” Us catalogs popular in years past.

He also shared some critical success factors in digital transformation, in the light of the Amazon case study. They are:

  • Align with customer value – not your technology or internal systems
  • Focus on business outcomes – rethink how you deliver value
  • Leverage the right ecosystems – partner, partner, partner
  • See business model innovation – not just product
  • Define your monetization strategy – not just technology vision
  • Bust internal, functional silos – build customer-focused organizations

Now the hard part: knowledge into practice

Like many attendees, we walked away with lots to think about for our own business, as well as how we can continue to help our clients along their technology modernization journeys. What did you walk away with? Tweet us @SynchronySys.

Thanks to @CloudExpo and @DXWorldExpo for a great event.

Slavik Zorin featured in SIIA’s Vision from the Top

Greenwich, CT (November 12 2018) — Synchrony Systems, Inc., a leader in legacy application modernizations, today announced that their CEO Slavik Zorin was the featured executive in the Software and Information Industry Association’s (SIIA) Vision from the Top. This program gives members a glimpse into what drove the success of these industry leaders. At the end of the year, all interviews will be released in the form of an eBook.

 

An excerpt from the interview can be found below. The full interview can be found here on the SIIA website.

Interview Excerpt:

Jennifer Carl: Over the past twenty years what advances have you seen in the modernization of software?

 

Slavik Zorin: If I look back over 20 years and think about the trends, it has really all started with the mainframe or the “big iron”, where all application software was developed, maintained and run, all in one single place. Over time, this monolithic computing power has been supplemented by more granular and distributed computing power, namely the personal computers and network operating systems. This marked the beginning of an architectural revolution, away from large and monolithic systems, and towards highly distributed and scalable systems that are more flexible, and easier to develop and deploy – what is today’s microservices architecture.

As the rate of change in technological advances continues to accelerate, especially as we look at technologies such as Big Data and AI, we are beginning to approach the age when software will be able upgrade and modernize itself. This will not only become transformational, but also disruptive to the service-driven businesses and migration companies alike. As this future begins to unfold, Synchrony’s MLP platform must play an important role in managing a large number of application modernizations across diverse programming languages and platforms, incorporating the required knowledge and systematic process in order to achieve a frictionless and continuous modernization of application software.

 

Jennifer Carl: You are a technologist at heart. What is sparking your interested at the moment, and how does it apply to Synchrony?

 

Slavik Zorin: Lots of things interest me in the industry. IoT, for example, is extremely interesting and incredibly empowering evolution of technology in terms of the benefits it’s going to deliver to the world. We are going to be able to monitor everything—agriculture, logistics, automobiles, medicine, our homes, our health, you name it… But It’s not just about the monitoring; it’s the massive amount of real-time data collected from these miniature IoT devices, and the harnessing of this data that will foster progress, global prosperity, and change the way we interact with each other and the world.

But it is the intersection of machine learning (ML) or AI, if you prefer that term, accompanied by the big data analytics, where we see the possibilities for Synchrony Systems. As the MLP platform and its ecosystem expands to manage hundreds and even thousands of modernizations, the knowledge of how systems are built will grow geometrically making the perfect place to apply ML. Imagine taking a monolithic system and having a really powerful learning and inference engine intelligently extract business rules, APIs, and turn a monolithic application architecture into a scalable microservices architecture.

Blockchain is another disrupting technology that might have interesting applications in our business. A well understood measurement of software applications is lines of code (aka LOC). LOC is also the way we compute the underlying intrinsic value when transforming LOC from one programming environment to another. We can imagine a digital currency based on LOC that can emerge and be used to transact within our ecosystem. This is something we are keeping tabs on and might play a role in creating.

 

The full interview can be found here on the SIIA website.

Government IT modernization RFP guide

As businesses and consumers rapidly advance in their use of cloud, mobile, and web 2.0 technologies, governments, and sectors such as energy are navigating their own IT modernization initiatives. They have a precarious balancing act of embracing digital strategies and mobile initiatives to serve the people while safeguarding sensitive information and using technology in smart, secure, and affordable ways.

Maintaining legacy systems is expensive. Over the last decade, the U.S. federal government spent roughly 75-80% of its IT budget on the operation and maintenance of its outdated legacy systems. Recently the U.S. Office of Management and Budget (OMB) has codified IT modernization as a key objective and is working closely with participating agencies to establish funds that can help replace legacy IT systems and produce modern IT equipment and services.

The U.S. federal government is not alone. U.S. state and local governments and governments around the globe are also striving to serve their constituents with modern technology while reducing the amount they spend on legacy systems. Their efforts to move to a digital, mobile-first engagement model often are held back under the weight of legacy systems—and, in many cases, smaller budgets.

Slavik Zorin, CEO of Synchrony Systems, has been in the software modernization field for over 20 years. He has worked closely with trusted government partners such as IBM and the “Big Four” firms helping government organizations transform their legacy applications, thereby reducing costs while gaining the benefits of modern architecture. He offers these tips when developing an RFI or RFP for your modernization initiative:

1. Look for options other than rip-and-replace proposals

In today’s age of digital transformations, something even more disruptive to the organization than the upkeep of its monolithic legacy systems is a monolithic, big-bang approach to modernizing these systems. Many of the default, go-to large System Integrators that respond to RFPs are continuing to offer antiquated, wholesale rip-and-replace solutions. At the outset, the time, resource, and dollar estimate of these approaches appears reasonable. However, the eventual cost is significantly higher than anticipated because of change requests arising from the continuously shifting requirements of an evolving legacy system during the modernization project. These change requests introduce a high risk to the modernization project and compound the cost and time to complete it. RFP reviewers need to be mindful of a proposal that offers a low initial price but has a contract designed for unlimited change request triggers.

In contrast, a new approach to modernization driven by 100% automation, provided by companies such as Synchrony Systems, changes the status quo. They offer a highly transparent, efficient, and predictable modernization solution at a fraction of both the price and the risk of the traditional rip-and-replace solutions. Not only does this new approach fit within the shrinking budgets of the public sector, but the process requires little to no internal IT involvement and no end-user retraining once the modernization project is complete.

2. Ask how vendors will preserve the functional equivalence

Your government IT professionals have spent years building systems specialized for your agency, department, or office. The final application was probably developed organically, adding functionality as needed and modified as the needs of the organization changed. Your IT “subject-matter experts” certainly know your systems inside and out, and those systems contain critical functionality to support your agency’s operations.

The challenge with legacy applications is not the functionality but the aging technology that the functionality is built upon. What necessitates the modernization are your maintenance costs, skills shortage, technical requirements imposed by the regulatory compliance changes, and overall inability to provide modern digital experiences to your constituents. The move to modern technology is no longer the debate. The question is whether the modernized system will be one that your IT department can recognize and continue to maintain as efficiently and effectively as it has been to date.

By looking for modernization solutions that focus on the preservation of the original investment into legacy applications, your organization will end up with modernized systems that have equivalent functionality and a recognizable user experience. Therefore, the transition plan to take ownership of the application in a new platform will be more immediate, operationally frictionless, and will have significant cost savings.

3. Understand the potential impact on the user experience

As mentioned before, rewrites or wholesale replacements of mission-critical applications inevitably leave the organization with an entirely different system. In addition to the cost, time, and effort of the traditional rip-and-replace modernization, your IT department would also be required to re-train all the end-users on the new system and update all internal processes and documentation. This hidden cost, which is often quite high, gets overlooked.

User experience (UX) equivalency means that the modernized system would remain recognizable to the end-user and would be 100% equivalent from a usability perspective. One modernization that Synchrony Systems performed was a mainframe application for the New York Police Department. Due to a tight budget, NYPD wanted to avoid any additional retraining that would typically follow a modernization project. Synchrony Systems offered a solution that would mimic exactly the look and feel of the 3270 green screens, but in the modern, native, browser-based technology. The modernized application was delivered within the promised timeframe and budget, without any change requests and, as promised, without any end-user retraining.

Some may argue against having the modernized application look and feel like the dated application, but the benefits are far too great to ignore, especially for the government. These benefits include no end-user retraining for internal or external users; no need to update support, knowledge bases, training manuals, or any other documentation; and no productivity loss because UX equivalency preserves all the known productivity shortcuts already developed by end-users. Only a modernization that guarantees UX equivalency can ensure no disruptions to the government’s operations.

4. Ask vendors how to avoid code freezes

Mission-critical legacy applications are typically in use every day (and sometimes 24/7). More often than not, these systems require frequent code changes to address the numerous changes in regulatory compliance and government operations.

Vendors that offer traditional manual rewrite modernization approaches are forced to impose “code freezes,” i.e., periods of time where no changes can be made to the application. Such is the nature of a wholesale rewrite; for the rewrite to have any chance to complete, the system must remain unchanged while it is in progress. For many organizations, this is simply prohibitive, hence the reason legacy applications remain on aging technology.

The ability to maintain and update the legacy application while it’s being modernized to a new technology entirely changes the dynamics of modernization projects. At Synchrony Systems, we are able to support the coexistence of modernization activities with ongoing development activities without any code freezes. Powered by our Modernization Lifecycle Platform, ongoing new releases of the legacy application are continuously synchronized by replaying all the recorded automation that has taken place up to that point. For companies like SoCalGas, with a proprietary system that had daily pricing changes, the elimination of code freezes was essential.

In reviewing the bids from your RFP, be sure to fully understand if code freezes are a part of the modernization process and how it may impact your organization.

In summary

The move to digital is an opportunity for the government itself to become more agile in its operations and service to its constituents. And, more than any other organization, the government must be completely transparent and ensure continued fiscal responsibility to spend taxpayers’ dollars wisely.

Using these few tips can put your organization on the right path for digital transformation.

The antiquated rip-and-replace and manual rewrite practices of traditional System Integrators are opaque, very expensive, and risky. Synchrony Systems offers a modernization process and platform that is fully transparent and predictable, rooted in technology and automation, and enables us to provide reliable and unchanging fixed prices that do not rely on hidden change-request practices that have been the status quo in this industry. If your organization or agency has this need and is looking for a guaranteed success that is fast, cost-effective, and risk-averse, send us an email or give us a call at (203) 355-3636.

Slack collaboration in modernization projects

Mobile devices have changed the face of collaboration. Alert notifications and instant access are now ubiquitous and user-friendly in a wide range of apps for banking and finance, shopping, travel planning, and dating—the list is endless. Because these features are also penetrating the B2B world, access to team members is now only a tap away.

Platforms for workforce collaboration are taking productivity to the next level. Slack is among the premier platforms to provide customization and extensibility through APIs for collaboration integration with 3rd party apps. At Synchrony, we have leveraged Slack capabilities to create a just-in-time process collaboration workflow for software modernization projects.

Collaboration shift-left

Today the common practice is for users to log in and navigate through dashboards to get the latest project data or check the next assigned task. The integration of Synchrony’s Modernization Lifecycle Platform (MLP) with Slack collaboration takes the notion of shift-left to the next level: project stakeholders are aware of events sooner and can respond faster, as an integrated collaboration eliminates intermediate steps. With these features, modernization team members have access to the latest project data and can interact with the project’s workflow and fellow team members—right from their pockets—by responding to project events that are pushed by the collaboration service event bus.

Let’s take the system administration functions as an example. Empowered by Slack’s slash commands, sysadmin members now have access to a command-line interface to quickly inquire and control cloud compute and storage resources from their mobile phones. Events from cloud monitoring services, such as the AWS Cloud Watch, will inform administrators about resource constraints and allow resolution through Slack interactive messages. These message responses are routed through the custom Slack MLP App to Node.js services that manage resources through the cloud service APIs.

Modernization developers and testers also can collaborate using Slack messages. When a tester adds a new defect from the MLP TestLog user interface, a message is broadcast on the project’s channel and the developers immediately get the notification. Once a fix is available and delivered to the project’s repository, the project lead gets an interactive message that the automated workflow is ready to process the fix and can initiate the tasks directly from Slack. The Slack interaction will be visible to other team members, and the MLP user interface will also reflect the workflow progress. Upon completion of automated tasks, the project manager can respond to the availability of a new automated task by assigning resolved defects and test cases back to testers for verification—all within Slack.

 

 

Project managers also have the ability to create event subscriptions based on event types, users, event data, and calendar information. The subscriptions are processed by the MLP collaboration services that gather project metrics and push them to the Slack user interface. For example, an event subscription can be created to produce a just-in-time notification of the project metrics for a weekly project review meeting with various stakeholders. The metric results will get pushed onto the project’s channel, with a link back to the MLP metrics UI that will allow project stakeholders to instantly drill into the metric details during the meeting.

 

Distributed team collaboration

Modernization projects are often carried out by multiple teams whose members are typically customers, solution providers, and system integrators. These teams perform tasks such as project management, migration tools development, application migration, build, deployment, and delivery to testers, testing, and quality assurance, etc. MLP supports this ecosystem through project and task workflow configuration, and solution configuration and release. Project issues can be redirected to solution providers, who can respond to notifications by creating and delivering new solution releases that generate Slack notifications. These, in turn, enable authorized team members to automatically install updates and run the project workflow with the latest changes. Subsequently, testers are notified of the availability of the latest updates and can proceed to validate the delivered fixes.

The usage of Slack channels enables all stakeholders to keep the project’s pulse and to track all its activities in a central location. Slack’s latest search/filter capabilities enable users to quickly identify project events of interest and evaluate their current state. Project managers can see the testing activity and track responses from developers. Channels also include shared conversation among project stakeholders that enables turning these conversations quickly into actionable items. For example, a message with a screenshot from a customer can be turned into a defect/task using a Slack action.

The effect of pushing the available project data to all stakeholders begs the following question: what’s the next step in productivity? Each modernization project is unique, but all projects develop patterns over time and note common factors that are ripe for mining, such as testing/fixing patterns, release patterns, etc. Machine Learning integration is definitely the future. Perhaps notifications will take the form of recommendations about how to adapt the work, based on project circumstances. But that’s for another blog post…

If your team is ready to take advantage of today’s leading collaboration tools for your modernization project, Synchrony can help.